Question 1

Epica Holdings: What is Epica Holdings?

Accepted Answer

One house with four specialist divisions: Epica Pristine, Epica Paws, Epica Organized and Epica Flow. A single point of contact for the estate and commercial property lifecycle.

Question 2

Epica Holdings: Where do you operate?

Accepted Answer

Southern California. Epica Flow manages relocations statewide across California.

Question 3

Epica Holdings: How do I begin?

Accepted Answer

Every engagement begins with a private enquiry. Complete the contact form on any page and a member of the team responds same business day.

Question 4

Epica Holdings: Why don't you publish prices?

Accepted Answer

Every property, timeline and standard is different. We quote after a walkthrough or a detailed scope conversation so the figure you receive is the figure you pay.

Question 5

Epica Holdings: Are your teams insured and background-checked?

Accepted Answer

Yes. Every team member is fully insured, background-checked and works under confidentiality terms written into their contract. Documentation is available on request.

Question 6

Epica Holdings: What does 'documented excellence' mean?

Accepted Answer

Every engagement is photographed and delivered back to you as a report within 24 hours of our team leaving the property.

Question 7

Epica Pristine: When should I book a post-construction clean?

Accepted Answer

As soon as the contractors have finished their final phase. Projects are typically scheduled within five working days of a confirmed scope.

Question 8

Epica Pristine: Do you work alongside general contractors?

Accepted Answer

Yes. We work as the single cleaning authority on the project, coordinating directly with the GC, architect or estate manager.

Question 9

Epica Pristine: Do you handle ongoing commercial maintenance?

Accepted Answer

Yes. Recurring environmental programmes for hotels, offices, showrooms, galleries and flagship retail, scheduled around occupancy.

Question 10

Epica Pristine: How is the work signed off?

Accepted Answer

Against a multi-point inspection sheet, with a photographic handover report delivered to you and your GC within 24 hours.

Question 11

Epica Paws: What is the initial deep restoration?

Accepted Answer

A one-time baseline reset performed before any subscription begins — full clearance regardless of accumulation, deep sanitization, health treatment and a documented condition record.

Question 12

Epica Paws: Do I need to be home during visits?

Accepted Answer

No. Our specialists work silently and independently. We only need reliable access to the grounds.

Question 13

Epica Paws: Are the products safe for my animals?

Accepted Answer

Every product we use is fully pet-safe, non-toxic and environmentally responsible. Always.

Question 14

Epica Paws: Can I pause or cancel my subscription?

Accepted Answer

Yes. Cancel or pause at any time with seven days written notice. There are no long contracts.

Question 15

Epica Paws: What if I am hosting an event?

Accepted Answer

Pre-event resets can be added to any programme, and are priority-booked for Twice Weekly Estate and Daily Prestige clients.

Question 16

Epica Paws: How do I sign up?

Accepted Answer

Through the Epica Paws subscription section. Submit your details, we confirm availability, schedule the walkthrough and reserve your visit window.

Question 17

Epica Organized: What is Back to School Magic?

Accepted Answer

A one-day deep clean and deep sort of your children's rooms — wardrobes, desks, toys, books and school kit reset and staged before term begins.

Question 18

Epica Organized: How long does a full system take?

Accepted Answer

It depends on scope. A single pantry can be one day; a full wardrobe, kitchen and studio programme is scheduled across several.

Question 19

Epica Organized: Will the system survive my household?

Accepted Answer

That is the deliverable. We train your housekeeper, assistant or estate manager on the system before we leave, and provide a photographed reference document.

Question 20

Epica Organized: Do you offer maintenance visits?

Accepted Answer

Yes — quarterly, monthly or on-demand reset visits to keep the system intact.

Question 21

Epica Flow: Are you a moving company?

Accepted Answer

No. Epica Flow is a relocation management and estate settlement service. We pack, crate, document and coordinate. All physical transportation is performed by licensed California transport carriers you contract with directly, whose schedule we coordinate on your behalf.

Question 22

Epica Flow: How do you handle fine art and sculpture?

Accepted Answer

Custom crating built to measure for the piece, acid-free materials, and photographic condition reports before anything is touched.

Question 23

Epica Flow: What is arrival and settlement?

Accepted Answer

Every item unboxed, inspected and placed within the home, and all packaging removed the same day. You never have to touch a box.

Question 24

Epica Flow: Can you furnish a property before we arrive?

Accepted Answer

Yes. Our curated arrival packages cover kitchen, bedroom and bathroom installations, plus expansion modules and full turn-key estate packages. Everything is purchased by you and belongs to the estate.

Frequently asked questions.

Epica Holdings

Epica Pristine

Epica Paws

Epica Organized

Epica Flow

One form. A reply the same business day.